Refund policy

RETURN AND REFUND POLICY

Last updated: July 2026

Thank you for shopping at Packr. We stand behind the quality of our products and want you to be completely satisfied with your purchase.

30-Day Return Window

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:

•Unused and in the same condition that you received it

•In the original packaging

•Accompanied by proof of purchase (order number or receipt)

Non-Returnable Items

The following items cannot be returned:

•Products that have been opened, used, or partially consumed

•Items purchased on clearance or marked as final sale

•Products damaged due to misuse or improper storage

How to Initiate a Return

To start a return, please contact us at support@packr.store with your order number and reason for return. We will respond within 1–2 business days with return instructions.

Do not send your purchase back without first contacting us. Returns sent without prior authorization may not be accepted.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

•Approved refunds will be processed to your original payment method within 5–10 business days.

•Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund unless the return is due to our error (wrong item shipped, defective product).

Damaged or Defective Items

If you received a damaged or defective item, please contact us at support@packr.store within 7 days of delivery with photos of the damage. We will send a replacement or issue a full refund at no cost to you.